Your agents manage every channel through a single platform, removing the need for technological silos, spreading the workload based on individual expertise, making it much easier to handle traffic peaks and reducing significantly response time.
Integrate a customized satisfaction survey that will automatically show at the end of each conversation. Results are then aggregated for you to monitor customer satisfaction and individual agent's performance across all channels.
Access full reports highlighting recurring problems and address them to reduce the volume of inquiries and improve customer satisfaction. Our smart routing categorizes and distributes messages automatically, reducing your team's workload and response time.
With RingCentral Engage you integrate all your digital channels (email, Social Media, messaging, live-chat, app-chat, SMS and many other) and use a single platform to treat and track all customer inquiries.
Because everything is centralized, you reduce your response time, balance the workload across your team, simplify your flows, track team and individual performance through all channels, improve customer satisfaction, recognize your clients beyond their social identities and keep up-to-date with new digital trends.
Please fill the form below so we could have all the necessary elements to organize a product demo with you in the coming days.
In this demo we will analyze your current needs and show you how RingCentral Engage would help you better pilot Digital Customer Care on multiple channels.
"RingCentral Engage provided a user-friendly platform for an innovative project. Because it was so easy to become pro client in the Dimelo, a RingCentral Company solution, we were able to devote our efforts to our core activity rather than to a technical learning curve."
Director of Services and Customer Relations / PMU
"We reduced the average response time and reach 100% problem resolution, which is essential for an insurance provider close to its insured persons !"
Head of Marketing & Digital / AXA GROUP
"RingCentral Engage has enabled us to easily collect and consolidate feedback from multiple communication channels, allowing us to better engage our customers and improve our customer experience globally."
Global Director of Customer Service / iflix